This violence in healthcare online training course provides practical guidance about prevention, control, and de-escalation of aggressive and potentially violent situations in the workplace. The course also provides individuals with tips for controlling personal reactions and staying safe in such situations.
Healthcare workers encounter a significant amount of violent and aggressive behavior from others, and can greatly benefit from violence and aggression training specific to the healthcare industry.
Prevention of workplace violence in healthcare requires vigilance from both management and staff. This online training course enables both to better handle violence and aggression in healthcare settings.
Workplace violence and aggression present prominent occupational to those working in healthcare. Approximately 22% of nonfatal on-the-job injuries in healthcare occur due to violent and aggressive situations.
While the causes of workplace violence in healthcare vary widely, handling these incidents can become easier with proper training. Employers have a legal duty to ensure the safety of workplaces and workers, and this online training course helps in this regard.
This online training course aims to enable workers and management in the healthcare industry to use a variety of practical techniques to prevent, control, and de-escalate aggressive and violent situations at work.
This online course explores the following sections:
- Preventing Aggression
- Controlling Aggression
- De-Escalating Aggression
This online course is intended for those in the healthcare industry who are at risk of violence and aggression, this may include employers, managers, supervisors, and workers at all levels.
Participants will be able to:
- Identify early warning signs of violence and aggression in a healthcare setting
- Take appropriate action after identifying early warning signs
- Control personal reactions to violence and aggression
- Use proven methods to manage and de-escalate violence and aggression
Choosing Human Focus for this health and safety at work e-learning course offers the following benefits:
- High-quality video content with clear voice-over
- Demonstrates compliance with health and safety regulations
- Short, informative, and interactive content
- Mini interactive quizzes at the end of each section help participants easily learn concepts
RoSPA assured certificate issued by Human Focus to trainees upon completion of training course
Workplace violence and aggression is a major problem in the healthcare sector. While UK data is unavailable, studies in the US revealed that 73% of all workplace injuries in healthcare occur due to workplace assault or violence. In general, healthcare workers are 20% more likely than the general public to encounter violent and aggressive situations at work. In order to protect the health and safety of healthcare workers, employers should make sure all workers are trained in situational awareness and management of these kinds of incidents.
Workplace violence is categorized by the National Institute of Occupational Safety and Health (NIOSH) according to the relationship between the person or persons committing the violence or aggression and the workplace.
The first category, criminal intent, involves a perpetrator that has no relationship to the workplace, and likely seeks to commit some kind of crime.
The second category, customer/client (or patient, in the case of healthcare) includes incidents that begin with violence or aggression from those receiving services.
The third category, worker on worker, includes incidents occurring between members of staff.
The final category, personal relationship, includes incidents that begin with someone from outside the workplace that has some kind of personal relationship with an employee, for example domestic violence or stalking.
The risk of violence is always present when dealing with other human beings, but persons who feel that their health (or the health of a friend or loved one) is in danger are more likely to have difficult reactions.
Healthcare situations are often stressful situations for patients and those around them, and tension can be elevated. The risk of encountering violence or aggression when transporting patients becomes even higher when the situation includes working in areas with high crime rates, working alone or with a smaller team, or experiencing a lack of emergency communication.