Terms and Conditions

  1. These Terms
    1. These Terms are the terms and conditions on which we sell access to digital content to you through https://humanfocus.co.uk/.
    2. Please read these Terms carefully before you submit your order to us. These Terms tell you who we are, how we will provide digital content to you, how we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.
    3. These Terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these Terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Agreement.
  2. Information about us and how to contact us
    1. We are Human Focus International Limited, a company registered in England and Wales. Our company registration number is 02867124 and our registered office is at Annecy Court Ferry Works, Summer Road, Thames Ditton, Surrey KT7 0QJ. Our registered VAT number is GB645243445
    2. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    3. In these Terms, when we use the words “writing” or “written” in these Terms, this includes emails.
  3. Our contract with you
    1. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us, containing the order acceptance and these Terms. In these Terms we have called that contract “this Agreement”. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
  4. Our rights to make changes
    We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.
  5. Providing access to the digital content
    1. Following our acceptance of your order for digital content, we will send you details of how to access the digital content, which will be through a separate web interface (the “Portal”). When you access the Portal, terms and conditions for access to the Portal will be made available to you, and by accessing the Portal you will be considered to have accepted those terms and conditions.
    2. If our supply to you of access to the digital content is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, and subject to clause 1 below, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end this Agreement and receive a refund for any digital content you have paid for but not had access to.
    3. We may need certain information from you so that we can provide you with access to the digital content, for example your email address. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end this Agreement (and clause 2 below will apply). We will not be responsible for providing you with access to the products late or not providing access to any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
    4. We may have to suspend the our provision to you of digital content to:
      • deal with technical problems or make minor technical changes; or
      • update the digital content to reflect changes in relevant laws and regulatory requirements.
    5. This Agreement for your access to digital content is completed when you access the Portal, whether or not you have actually accessed the digital content through the Portal.
  6. Our rights to end this Agreement
    1. We may end this Agreement at any time by writing to you if:
      • you do not make any payment to us when it is due; or
      • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide you with access to the digital content, for example, a valid email address.
    2. If we end this Agreement in the situations set out in clause 1 above, we will refund any money you have paid in advance for access to digital content we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking this Agreement.
  7. Your rights in respect of defective digital content
    1. We warrant that, on your access to it, the digital content will:
      • conform in all material respects with its description; and
      • be fit for any purpose held out by us.
    2. Subject to clause 3 below, if you give us notice in writing within a reasonable time of discovery that the digital content does not comply with the warranty set out in clause 7.1 above, we shall, at our option, offer you with access to replacement digital content.
    3. Subject to clause 1 below, we will not be liable for any digital content’s failure to comply with the warranty in clause 7.1 above if:
      • you make any further use of such digital content after giving a notice in accordance with clause 2(a) above (for example, relying on the advice contained in any digital content despite you considering it to be defective);
      • the defect arises because you failed to follow our oral or written instructions as to the use of the digital content; or
      • the defect arises as a result of wilful damage, negligence, or abnormal working conditions.
    4. Except as provided in this clause 7, and subject to clause 1 below, we shall have no liability to you in respect of any digital content’s failure to comply with the warranty set out in clause 7.1 above.
    5. These Terms shall apply to any replacement digital content to which we provide you access under clause 2 above.
    6. We do not promise any specific results or outcomes as a result of using the digital content and the information contained within the digital content does not constitute legal, financial or tax advice.
  8. Price and payment
    1. The price of the digital content (which excludes VAT) will be the price indicated on the order pages when you place your order for it.
    2. We accept payment with Visa, American Express or Mastercard. You must pay for the digital content at the time at which you place your order for it.
    3. You are entitled to a full refund within 30 days of our acceptance email provided that you have not accessed the Portal (whether or not you have accessed the specific digital content which is the subject of your order).
  9. Limitation of liability
    1. Nothing in this Agreement shall limit or exclude our liability for:
      • death or personal injury caused by our negligence;
      • fraud or fraudulent misrepresentation;
      • breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
      • any matter in respect of which it would be unlawful for us to exclude or restrict liability.
    2. Except to the extent expressly stated in clause 1 above, all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
    3. Subject to clause 1 above:
      • we shall not be liable, whether in contract, tort (including without limitation negligence), breach of statutory duty, or otherwise, for any loss of profit, loss or corruption of data or information or any indirect or consequential loss arising under or in connection with any contract between us (including without limitation this Agreement); and
      • our total liability to you for all other losses arising under or in connection with any contract between us (including without limitation this Agreement), whether in contract, tort (including without limitation negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for digital content under such contract.
  10. How we may use your personal information
    We will only use your personal information as set out in our Privacy Policy.
  11. Other important terms
    1. You may not assign, transfer, charge or otherwise encumber, create any trust over, or deal in any manner with, this Agreement or any right, benefit or interest under it, nor transfer, novate or sub-contract any of your obligations under it, without our prior written consent (such consent not to be unreasonably withheld or delayed).
    2. If any court or competent authority finds that any provision of this Agreement (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Agreement shall not be affected.
    3. If any invalid, unenforceable or illegal provision of this Agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
    4. A waiver of any right or remedy under this Agreement is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. No failure or delay by us or you to exercise any right or remedy provided under this Agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
    5. The rights and remedies provided under this Agreement are in addition to, and not exclusive of, any rights or remedies provided by law.
    6. A person who is not us or you shall not have any rights under or in connection with this Agreement.
    7. Nothing in this Agreement shall constitute a partnership or employment or agency relationship between us and you.
    8. This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including without limitation non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England.
    9. The Parties irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter or formation.
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