Course Duration: 25+ minutes
This CPD-certified Customer Service Training course provides guidance on the skills needed to deliver exceptional customer service and navigate difficult situations professionally
Staff will understand the importance of excellent customer service and their role in delivering it. They’ll learn how to interact with clients, resolve complaints and provide service levels that keep customers coming back.
| Course Duration | 25+ minutes |
|---|---|
| Approval body | CPD |
| Format | Fully online |
| Assessment | Multiple choice |
| Certification | Same-day digital certificate |
| Certificate Valid For | 3 years |
This course contains the following sections:
The course certificate includes:
A CPD-certified Customer Service Training certificate will be available for download and printing instantly upon course completion.
Users must complete an assessment before earning their certificate.
The end-of-course test is:
A score of 80% is required to pass.
People are thinking more carefully about spending money, according to research by the Institute of Customer Service (ICS). This means they’re more prepared to shop around for better value. Great customer service can be that value.
Over a third of customers are willing to pay more for excellent customer service and this looks set to increase. For around 1 in 5 consumers, good customer service is the deciding factor when considering a purchase.
Poor customer service can also drive existing customers away. Surveys show that over 50% of consumers would switch to a competitor because of a bad service experience. This rises to 80% after more than one incident.
And while consumers are growing more comfortable with automated service responses, the best-performing businesses are still those that combine efficiency with real human care.
This online Customer Service Training course helps your employees listen, empathise and communicate with customers. They’ll be able to deliver service levels that enhance your business’s reputation, promote positive word of mouth and grow your customer base.
Our Customer Service Training course gives trainees the skills needed to deliver exceptional customer service and navigate difficult situations professionally. Employees will recognise the importance of good customer service and how it can benefit themselves and their organisation. They’ll learn principles that can be applied across all forms of customer service, including how to establish rapport and manage complaints.
Customer Service Training teaches employees how to interact with customers professionally. It covers communication, empathy, complaint handling and service delivery across various channels. The goal is to help staff provide a positive customer experience that supports business growth.
The primary role of customer service is to assist customers in resolving issues, answering their questions and ensuring they have a positive experience with your organisation.
There are various types of customer service based on different communication channels and customer needs. Types include in-person, online, over-the-phone, live chat, email, social media and self-service.
This training is suitable for all customer-facing staff, including call centre staff and roles responsible for customer service, care and relations. Anyone who interacts with customers, whether in person, over the phone or online, can benefit from this course.
This training programme takes about 25 minutes to complete.
This training benefits employees by:
Employees will feel more confident and capable in their customer-facing roles, which helps improve job satisfaction and staff retention.
This customer service e-Learning course costs £25.00 +VAT for one person. Discounts are available if you’re looking to purchase the course for multiple trainees at once.
Good customer service is responsive, empathetic and resolves problems professionally with a focus on client satisfaction. Bad customer service involves poor communication, delays and a lack of effort to address customers’ concerns or needs.
Bad customer service leads to customer dissatisfaction, negative reviews and a loss of customer loyalty. It also harms a company’s reputation, decreasing sales and potentially damaging long-term success.
Training gives staff the tools to listen actively, speak clearly and respond professionally. It builds awareness of tone, body language and language choice, which improves how messages are delivered and received. This reduces misunderstandings and leads to more positive customer interactions.
Yes. Training equips staff with the skills and knowledge to handle different types of customer interactions. With a clear understanding of how to respond to queries and complaints, employees feel more prepared, which increases their confidence and ability to perform in customer-facing roles.
Yes. This course is certified by the CPD (Continuing Professional Development) Certification Service.
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