Learn how to handle and defuse conflicts in the workplace effectively. This CPD-certified Conflict Resolution Training course explains how to resolve workplace disputes before they escalate. It also offers guidance on what to do if disagreements continue and how to respond if faced with violence and aggression.
Conflict Resolution Training
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Course Duration: 30+ minutes
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100% online training
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Full audio voiceover
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Fully online assessment
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Discounts when you buy in bulk
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Access on any device
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App available for iOS & Android
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Course Details
| Course Duration | 30+ minutes |
|---|---|
| Approval body | CPD |
| Format | Fully online |
| Assessment | Multiple choice |
| Certification | Same-day digital certificate |
| Certificate Valid For | 3 years |
Suitable For
Course Content
This course contains the following sections:
Provides an understanding of conflict, its causes and consequences. It then explains effective resolution strategies.
Explores the four stages of conflict and demonstrates how disagreements can quickly escalate.
Discusses early identification of conflict to help prevent escalation.
Teaches how to listen actively and examines the concept of mirroring in facilitating conflict resolution.
Discusses the importance of managing tone and body language when handling conflict.
Highlights the importance of emotional intelligence and strategies to develop it.
Explores strategies and techniques for seeking resolutions, including finding common ground and seeking mediation when needed.
Provides guidance on how to safeguard personal well-being during confrontations.
What You Will Learn
Available in 13 Languages
Course Approval Body
The course certificate includes:
- User name
- Company name
- Course name
- Completion date
- Expiry date
- Approval body
A CPD-certified certificate will be available for download and printing instantly upon course completion.
Users must complete an assessment before earning their certificate.
The end-of-course test is:
- Fully online
- Multiple choice
A score of 80% is required to pass.
Customer Feedback
Why Is Conflict Resolution Training Important?
Workplace conflict costs UK employers almost £28.5 billion every year, according to research conducted by Acas (the Advisory, Conciliation and Arbitration Service). Part of this cost comes from the nearly half a million employees who resign each year due to unresolved conflicts. Employers end up paying close to £15 billion in recruitment fees and lost productivity while new hires get up to speed.
Conflict still costs even when employees seek support from management or HR reps. The same Acas research found that a formal grievance costs the employer £1,141 on average, totalling £2 billion across the economy.
This conflict resolution course gives individuals the knowledge to prevent conflict and de-escalate situations before they incur any serious costs. Trainees will recognise early signs of conflict and know to address the underlying issues driving the disagreement. They will also understand how to disarm heated situations or aggressive workplace behaviour.
Are You Aware of Your Responsibilities?
Employers are responsible for protecting their employees’ health and safety and must address workplace conflict as part of this.
Employers must:
- Create a positive and inclusive work environment
- Promote open communication and collaboration
- Provide conflict resolution training materials and resources to staff
- Ensure fair and impartial conflict resolution
Conflicts are inevitable in any workplace. If left unchecked, they can quickly make work environments toxic and unproductive.
This conflict resolution course explains how to handle disagreements at work positively. It covers identifying conflict early, de-escalating heated situations and achieving resolutions that work for all parties.
Frequently Asked Questions
Conflict Resolution Training helps people handle disputes constructively. It covers identifying signs of escalating conflicts and using proven strategies to resolve disagreements. This knowledge helps staff settle disputes, build relationships and maintain a positive and productive work environment.
This online Conflict Resolution Training course is ideal for employers and employees, including managers. It provides the tools and guidance to effectively handle workplace disagreements and prevent them from harming morale or productivity. This understanding helps both employees navigate conflict and senior staff mediate disputes.
Conflict resolution training explains resolving conflicts by identifying underlying causes and seeking mutually agreeable solutions. Conflict management training courses provide instruction on addressing and managing persistent workplace disagreements.
Yes. Conflict Resolution Training equips managers with the skills to resolve conflicts within their teams and create a productive and collaborative work environment.
Workplace training is most effective when made a priority and reviewed regularly. This Conflict Resolution Training course develops communication and mediation skills and can be easily scaled across entire organisations as it’s entirely online. You can also manage training records via our system. This feature enables you to target employees and plan refresher training to keep knowledge current and relevant to employees’ daily work.
Conflict Resolution Training includes explorations of effective conflict resolution strategies and techniques followed by an interactive assessment to test participants’ knowledge and understanding developed throughout the training programme.
General employment law does not mandate conflict resolution training in the UK. However, the Acas Code of Practice on Disciplinary and Grievance Procedures sets a minimum standard employers should meet to prevent workplace conflicts from harming morale and productivity. Conflict Resolution Training can help employers, managers and employees meet these established standards.
This course is designed for all workplaces as conflict’s most common causes and consequences are consistent. It can benefit employers in healthcare, public services and education. However, conflict resolution training for students is a separate discipline. Teacher and student dynamics affect conflict resolution and make the strategies covered in this course unsuitable.
Yes. You’ll receive a certificate for completing this CPD-certified course.
Absolutely. You can explore the e-learning platform, get course previews and see how easy online training can be. Speak to one of our sales team or click here to arrange your free trial of our Conflict Resolution Training course.
