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iso 9001 awareness training

ISO 9001 Awareness Training

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Course Duration: 25+ minutes

This IIRSM-approved ISO 9001 Awareness Training course introduces workers to the ISO 9001 standard for quality management systems (QMS) and their role in supporting QMS implementation and improvement.

The course introduces ISO 9001 as the international standard for quality management systems. It breaks down the standard’s structure and key concepts for frontline workers, helping them understand how it applies to their role. The course also reinforces the importance of worker participation in quality management, encouraging staff to identify opportunities and risks that can inform process improvements and strengthen quality. This training ensures workers understand QMS principles, helping to meet ISO 9001 requirements for certification and supporting day-to-day quality management.

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100% online training
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Full audio voiceover
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Fully online assessment
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Discounts when you buy in bulk
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Access on any device
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App available for iOS & Android

Training You Can Trust

Approved by IIRSM

In line with ISO 9001

Certificate on completion

Developed by health and safety professionals

iso 9001 awareness training certificate
iso 9001 awareness training
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£25.00 +VAT
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Course Details
Course Suitable For
Course Outline
Customer Feedback

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Course Details

Course Duration 25+ minutes
Approval body IIRSM
Format Fully online
Assessment Multiple choice
Certification Same-day digital certificate
Certificate Valid For 3 years

Suitable For

Frontline Workers

Supervisors

HR Professionals

Line Managers

Health and Safety Officers

Compliance Officers

Course Content

This course contains the following sections:

Explains how a QMS ensures consistent quality and supports legal compliance, and why understanding these principles helps workers contribute to quality management in practice.

Outlines ISO 9001’s structure, giving workers a clear overview of the standard and where their responsibilities fit within it.

Explains how managing interrelated processes improves quality, consistency and operational efficiency, helping staff understand how their tasks influence outcomes across the wider system.

Introduces the Plan-Do-Check-Act cycle as a tool for structured, continual improvement, showing how worker input supports the regular monitoring and refinement of processes.

Explains key themes of the ISO 9001 standard that workers must be aware of, including risk-based thinking, documentation control and continual improvement — and reinforces the importance of worker involvement in maintaining and improving the QMS.

What You Will Learn

Purpose and components of a quality management system

How ISO 9001 supports the implementation and maintenance of a QMS

Key concepts of ISO 9001, including worker participation and document control

Relevant ISO 9001 requirements for frontline workers

Principles of the process-based approach to quality management

Worker’s role in supporting the continual improvement of the QMS

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Available in 13 Languages

Course subtitles are available in multiple languages, including:

French

Dutch

German

Italian

Spanish

Polish

Learn More

Course Approval Body

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Approved by IIRSM

This course is approved by the International Institute of Risk & Safety Management.

The course certificate includes:

  • User name
  • Company name
  • Course name
  • Completion date
  • Expiry date
  • Approval body

An IIRSM-approved training certificate will be available for download and printing instantly upon course completion.

Users must complete an assessment before earning their certificate.

The end-of-course test is:

  • Fully online
  • Multiple choice

A score of 80% is required to pass.

iso 9001 awareness training certificate

Customer Feedback

Why Is ISO 9001 Awareness Training Important?

Implementing ISO 9001 successfully depends on clear communication and active participation across the organisation. Frontline workers need to understand the structure of the standard and their role in its implementation and improvement. This level of awareness is necessary to meet Clause 7.3 of the standard and plays a critical role in ensuring consistent quality and continual improvement.

This IIRSM-approved online ISO 9001 Awareness Training is designed to meet these needs. It introduces the key aims, structure and concepts of the standard, helping staff understand how ISO 9001 supports quality management and how they are expected to engage with its framework in daily operations.

The knowledge provided by this ISO 9001 Awareness course helps embed the QMS into routine practice and supports ongoing system improvement. It ensures workers are equipped to support implementation, contribute to quality enhancements and meet the awareness expectations essential for ISO 9001 certification.