These CPD-certified Communication Skills Training courses explain how to enhance the ability to communicate effectively in the workplace.
The courses cover all aspects of effective workplace communication, including listening, speaking and non-verbal communication, with worked examples to ensure practical understanding. This knowledge lets employees express themselves clearly, overcome communication barriers and collaborate successfully.
| Approval body | CPD |
|---|---|
| Format | Fully online |
| Assessment | Multiple choice |
| Certification | Same-day digital certificate |
| Certificate Valid For | 3 years |
These courses contain the following sections:
Explores the six aspects of communication: idea formation, packaging, transmission, reception, decoding and feedback.
Explores how body language impacts communication and how to appear approachable and confident.
Highlights the difference between listening and hearing and teaches effective listening skills.
Explains ways to demonstrate empathy, enhance understanding of others’ decisions and adapt your communication accordingly.
Focuses on speaking effectively by demonstrating courtesy, being concise and managing tone and language for maximum impact.
Explores different modes of communication, including face-to-face, phone, email and text, and explains when each is effective.
The course certificate includes:
A CPD-certified certificate will be available for download and printing instantly upon course completion.
Users must complete an assessment before earning their certificate.
The end-of-course test is:
A score of 80% is required to pass.
Employees who can effectively communicate make better leaders, collaborators and workers. Workplaces prioritising communication also enjoy better outcomes, with successful communication boosting productivity by as much as 25%.
However, a lack of communication leaves employees feeling directionless, unmotivated and disconnected from projects or objectives. Without intervention, these situations can deteriorate, leading to misunderstandings, delays and setbacks.
Whether presenting to colleagues, interacting with stakeholders or discussing ideas, communicating confidently and accurately is critical. Communication Skills courses help employees articulate their views and understand others, which builds relationships, prevents conflict and promotes collaboration.
Employers should value workplace communication and invest in training for their employees. Developing communication skills lets employees share ideas, build productive relationships and avoid misunderstandings, leaving more time and energy to focus on the tasks at hand.
To encourage communication, employers must:
Effective workplace communication promotes collaboration, speeds up projects and improves productivity.
These courses provide training in communication skills to help managers and workers achieve better rapport. Users gain an awareness of how to overcome barriers and ensure communication is clear, productive and straightforward.
This training improves your ability to communicate in personal and professional contexts. It covers verbal and non-verbal techniques for effective communication, as well as active listening skills, which help develop empathy and rapport.
Our communication training courses explore how to improve communication skills through the use of non-verbal cues, active listening and strategies to promote understanding and convey messages clearly.
The importance of communication skills training for employees cannot be overstated. It empowers them to convey ideas, collaborate effectively, resolve conflicts and build strong relationships. These skills boost productivity, prevent conflict and promote teamwork.
Effective communication underpins every aspect of business operations, making strong communication skills essential for employees. It ensures that ideas are shared, feedback is given constructively and conflicts are resolved efficiently. Clear communication also builds trust and rapport, making employees feel valued and heard, leading to a more productive, motivated and harmonious work environment.
If you’re new to communication concepts, our awareness-level course will help you build essential skills. If you already have a good grasp of the basics and are looking to refine and enhance your abilities for more complex interactions, training in advanced communication skills would be ideal.
These courses are a single module and take about 25 minutes to complete.
Yes. We offer customisable training for organisations that want to tailor the learning material to their specific needs and objectives.
Yes. This course is certified by CPD (the Continuing Professional Development Certification Service).
The Human Focus website will be unavailable from 00:01 – 10:00 AM on Saturday 25th June 2022 due to Systems Maintenance. To undertake training please click here to login.
Website Maintenance Update
