Training for Security Personnel

Course Name: ASCONE Training for Security Personnel

Approved e-Learning course

15+ minutes course

Approved By:

ASCONE Training for Security Personnel

£25.00 +VAT

Courses Price per Course
1 - 10 £25.00
11 - 25 £22.00
26 - 50 £18.00
51 - 100 £12.00
101 - 200 £9.50

ASCONE is an acronym used by retail security officers to correctly handle suspected cases of shoplifting. It is estimated that in the UK, there are more than 1,000 incidents of shoplifting each day. This amounts to massive costs to retailers.

There are several reasons why shoplifting is difficult for business owners and security officers to manage. First of all, due to the nature of shoplifting, it can be difficult to spot when a theft is occurring. And once apprehended, it can be equally difficult to ensure legal prosecution in court. At the same time, falsely accusing innocent shoppers can result in irreparable damage to a retailer’s reputation as well as costly legal claims.

ASCONE training provides security personnel with an easy-to-follow tool to address potential cases of shoplifting in a way that protects retailers from these risks. Ensuring security officers understand ASCONE is a must for retailers looking to maximise loss prevention.

Why this Shoplifting Prevention Course is Vital

ASCONE stands for Approach, Selection, Conceal or Carry, Unbroken Observation, Nonpayment, Exit. Each of these stands for a step that a security officer must work through in their mind as they seek to correctly identify shoplifting as it is occurring. Only when they are sure that all of the elements of ASCONE have been met should security officers take action.

By following these steps, security officers will reduce the likelihood of mistakenly confronting innocent shoppers, while ensuring that actual shoplifters are apprehended and convicted for their crimes.

It is estimated that retailers in the UK lose more than £11 billion annually in retail shrinkage, which includes the high costs of shoplifting. Business facing this threat have a duty to protect themselves and their clients from this crime.

Objectives of this Online ASCONE Training Program

This online training course aims to enable security personnel to effectively identify and handle shoplifting incidents.


This ASCONE training program requires no previous subject knowledge or course certification. All that is required are a good internet connection and any suitable electronic device.

Course Content

ASCONE Training for Security Personnel

This online course takes a look at the principles behind ASCONE, including why and how it works. It then walks through each step of ASCONE in practice:

  • Approach
  • Selection
  • Conceal or Carry
  • Unbroken Observation
  • Non-payment
  • Exit

Who this Security Guard Training Course is for

This online ASCONE course is for retail security personnel or loss prevention staff or those that oversee them.

Learning Outcomes of Security Guard Training Online

Participants will be able to:

  • Explain the roles and duties of loss prevention staff in spotting and stopping shoplifters
  • Explain the financial risks related to dealing with shoplifters
  • Apply the ASCONE process when necessary

Why Choose Human Focus for Training for Security Personnel Course?

Choosing Human Focus for ASCONE personnel security training programme provides the following benefits:

  • CPD certified
  • High-quality video content with clear voice-over
  • Short, informative, and interactive content
  • Mini interactive quizzes at the end of each section help participants easily learn concepts

Course Format

  • 100% online course
  • Approximately 15+ minutes in length
  • End of course knowledge test


CPD certified certificate issued by Human Focus upon completion of training course.

Information Links

Frequently Asked Questions

Why is the ASCONE model for loss prevention preferred?

While no such process is perfect, the ASCONE process is a tested, proven method for handling shoplifting incidents. The acronym is easy to remember and gives security officers a clear checklist of items to help them understand what they need to ensure that they do not approach a suspected shoplifter unless they are confident they are 100% correct in their actions.

What are the negative effects of shoplifting?

Most people assume that shoplifting is a victimless crime, as in many cases nobody else is involved. But this is not true, shoplift misconducts are very costly to businesses and their economy. Almost 80,000 cases of shop robberies come to the court each year in the UK, and the public has to pay increased prices as a result. Some of the prominent effects it has on businesses are:

  • Reduced Profits – the most direct effect shoplifting has is, it can reduce revenue and profits. Each item lost costs money to the store to but and in return gives no revenue to the business
  • Increased Prices – increased prices are the only alternative to address the loss of inventory. It is a challenge especially for small businesses as bigger companies have more buying power
  • Employee Morale – shoplifting indirectly influences employees’ morale and work culture. The negative actions taken to prevent shoplifting can obstruct employees’ instincts towards a welcoming attitude with the customers

Why do people shoplift?

There can be several reasons for people committing shoplifting crimes. A few of them are:

  • They do not have much money to but things that tempt them
  • Some shoplifters steal expensive goods to sell them on to make money
  • Some people shoplift to increase money to fund a drug habit
  • Some mental health problems can also lead a person to shoplift

Product Details

Study length15+ minutes
Approval bodyCPD - Continuing Professional Development
Target AudienceAll Staff Members – Awareness Level
FormatInteractive Video With End of Course Test Questions
AssessmentOnline Multiple Choice Test
CertificationOnline Certificate Issued Immediately on Course Completion

Human Focus offers the following programmes under the Security & Emergency Response toolkit:

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