Programme Name: Introduction to Effective Near Miss Reporting for Managers in Offices
This Near Miss Training for Managers in Offices training course will help managers develop an understanding of using NMR to learn from and improve work as done, leading to increases in performance and safety. The course explores gathering accurate incident reports to raise the effectiveness of any NMR system. Approved by IIRSM, this course will allow you to gain the insight needed to identify and fix root causes of underperformance.
Understand how to improve learning trajectory through disciplined discovery
Maximise learning opportunities by reviewing work success and failure
Recognise how poor equipment or work task design invites failure
Identify opportunities to develop safer systems of work
Create psychological safety and drive productive reporting
Course Outline
This course includes the following modules:
Explores how near misses serve as early warnings and highlights the role of effective reporting in successful safety management.
Examines the crucial role of learning from near misses to enhance performance.
Explores how learning from success is an overlooked yet critical part of effective management.
Promotes an understanding that human errors are inevitable and must be recorded without judgement in successful NMR systems.
Explores the concept of headspace errors and common traps that contribute to incidents such as multitasking, fatigue and groupthink.
Examines how work space error traps in equipment, environments and systems contribute to mistakes.
Explains how to address workers’ concerns over reporting near misses and uncover more opportunities to learn and improve.
Encourages a ‘perform to learn’ mindset where managers supervise work while gaining insights for further improvements.
Why is Near Miss Training for Managers in Offices Important?
When implemented successfully, NMR systems uncover the flaws in work systems that limit productivity and put workers at risk. Unfortunately, too many organisations see near miss reporting as box-ticking and miss opportunities to identify and fix the root causes of underperformance. When this happens, issues persist and managers are forced to rely on quick fixes or disciplinary action to try and compensate.
Shortcomings in NMR systems are made worse when workers are ignored or blamed when offering incident reports. Workers water down or hide incident reports entirely, depriving managers of the information they need to develop better work systems.
Near Miss Training helps managers overcome these obstacles and use NMR to drive meaningful improvements in work systems. The course explains how near misses can be leveraged to reveal and fix underlying safety issues as well as raise overall performance. It also helps managers promote psychological safety among workers and create an environment where near misses are reported consistently and accurately.
Near misses reveal unsafe conditions and give managers opportunities to fix underlying issues before anyone gets hurt. However, ineffectual NMR systems fail to identify and address root causes, allowing repeat accidents or other unforeseen harm.
This course explains how managers can gather and act on reports to make decisive safety improvements. Users develop an understanding of near misses, including how psychology, alongside faults in work equipment, environment and systems, cause errors. This knowledge allows users to supervise effective NMR systems and reveal and fix persistent safety issues.
What is Near Miss Training for Managers in Offices?
Near Miss Training for Managers in Offices gives users an understanding of effective NMR systems and how to manage them successfully in office environments.
Users learn how to encourage accurate reporting from workers and gain the insight needed for significant safety improvements. Users also develop the knowledge to identify trends and patterns that may suppress productivity or lead to accidents. This proactive approach lets managers implement safety measures and improve work systems before incidents happen.
This course helps managers:
Recognise the Importance of NMR as an invaluable management tool
Implement and oversee an effective NMR system for lasting improvements to work systems
Encourage accurate reporting from employees to increase the effectiveness of NMR systems
Understand and overcome psychological and work-related issues that contribute to errors
Are You Aware of Your Responsibilities?
Employers must protect the health and safety of their workers and act to prevent accidents. Near miss reporting is vital in accident prevention, revealing unsafe conditions before anyone gets hurt.
To effectively prevent accidents, employers must:
Set clear policies and procedures for near miss reporting
Train employees to identify and report near misses effectively
Create a culture where employees feel safe reporting incidents
Implement an efficient reporting system for near misses
Investigate near miss incidents effectively to reveal root causes
Act to control hazards and improve work systems based on report insights
The following key legislation reinforces these responsibilities:
Health and Safety at Work Act 1974 (HSWA)
Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR)
Management of Health and Safety at Work Regulations 1999 (MHSWR)
Near Miss Training for Managers in Offices Certification
End of Course Assessment
Users must complete an assessment before earning their certification.
The end-of-course test is:
100% online
Multiple choice
A score of 80% is required to pass.
What Does My Certificate Include?
The Near Miss Training for Managers in Offices course certificate includes the trainee’s name, company name, course name, date of completion, expiry date and name of the approval body.
An IIRSM-approved certificate will instantly be available for download and printing upon course completion.
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