Course Duration: 50 minutes
Our IIRSM-approved Near Miss Training helps office managers enhance workplace safety and performance through effective near miss reporting (NMR).
The course guides managers on using NMR to learn from and improve work as done, leading to increases in performance and safety. It also explains how to develop an NMR system and work with staff to gather accurate incident reports, enabling them to identify and fix the root causes of safety issues and underperformance.
| Course Duration | Approximately 50 minutes |
|---|---|
| Approval body | IIRSM |
| Format | Fully online training |
| Assessment | Multiple choice |
| Certification | Same-day digital certificate |
| Certificate Valid For | 3 years |
This near miss training for managers in offices course contains the following sections:
Explores how near misses serve as early warnings and highlights the role of effective reporting in successful safety management.
Examines the crucial role of learning from near misses to enhance performance.
Explores how learning from success is an overlooked yet critical part of effective management.
Promotes an understanding that human errors are inevitable and must be recorded without judgement in successful NMR systems.
Explores the concept of head space errors and common traps that contribute to incidents such as multitasking, fatigue and groupthink.
Examines how work space error traps in equipment, environments and systems contribute to mistakes.
Explains how to address workers’ concerns over reporting near misses and uncover more opportunities to learn and improve.
Encourages a “perform to learn” mindset where managers supervise work while gaining insights for further improvements.
The near miss training for managers in offices certificate includes:
An IIRSM-approved certificate will be available for download and printing instantly upon course completion.
Users must complete an assessment before earning their certification.
The end-of-course test is:
A score of 80% is required to pass.
When implemented successfully, NMR systems uncover the flaws in work systems that limit productivity and put workers at risk. Unfortunately, too many organisations see near miss reporting as box-ticking and miss opportunities to identify and fix the root causes of underperformance. When this happens, issues persist, and managers are forced to rely on quick fixes or disciplinary action to compensate.
Shortcomings in NMR systems are made worse when workers are ignored or blamed when offering incident reports. Workers water down or hide incident reports entirely, depriving managers of the information they need to develop better work systems.
Near Miss Training helps managers overcome these obstacles and use NMR to drive meaningful improvements in work systems. The course explains how near misses can be leveraged to reveal and fix underlying safety issues as well as raise overall performance. It also helps managers promote psychological safety among workers and create an environment where near misses are reported consistently and accurately.
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