Introduction to the Safe Use of Artificial Intelligence for All Staff
schedule
Course Duration: 30+ minutes
This IIRSM-approved Introduction to the Safe Use of Artificial Intelligence for All Staff provides clear, practical guidance on using AI tools safely at work. It helps employers ensure that staff use AI safely, consistently and in line with existing UK law.
The course explains how AI produces its answers, what staff must check before relying on them and how to recognise, manage and report AI-related risks.
It also supports duties under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Equality Act 2010 and the Copyright, Designs and Patents Act 1988, which continue to apply wherever AI is used.
This AI awareness course is for anyone who uses AI tools at work, whether knowingly or through features built into everyday software. It is relevant across office, professional and customer-facing roles, including:
Office and administrative staff
Managers and team leaders
HR and recruitment staff
Finance and accounts teams
Customer service and client-facing staff
Marketing, communications and content teams
Legal, compliance and risk staff
New starters and anyone new to workplace AI tools
Course Content
This course includes the following sections:
Understand what generative AI is and how it constructs answers from patterns in data, rather than retrieving verified facts. Recognise why this means it cannot tell whether its own output is correct.
Recognise how AI can produce confident but false information. Know the checks to apply before AI output is used, shared or signed off.
Understand how everyday AI use can expose personal and confidential data. Learn how to handle information within UK GDPR and the Data Protection Act 2018.
Recognise how AI can repeat human bias in decisions about people. Understand how the Equality Act 2010 applies and why UK law requires meaningful human involvement in significant decisions
Recognise how criminals use AI for deepfakes, voice cloning and convincing phishing, and learn how to verify unexpected or urgent requests before acting.
Learn the everyday habits, checks and reporting steps that keep AI use safe, including copyright duties under the Copyright, Designs and Patents Act 1988.
What You Will Learn
By completing this training, staff will understand:
How generative AI produces its answers, and why it can sound convincing while being wrong
How to recognise AI “hallucinations” and check facts, figures and citations before relying on them
Why checking AI output before using it is a professional responsibility, not the tool’s
How to keep personal and confidential data safe and follow UK data protection law, including UK GDPR and the Data Protection Act 2018
How AI can repeat human bias in decisions about people, why discrimination law still applies, and why meaningful human review is important for significant decisions
How to recognise AI-enabled fraud, including deepfakes, voice cloning and targeted phishing
The questions to ask before acting on, sharing or signing off any AI-generated work
Available in 20+ Languages
Course subtitles are available in multiple languages, including:
This course is approved by IIRSM – the International Institute of Risk & Safety Management.
The course certificate includes:
User name
Company name
Course name
Completion date
Expiry date
Approval body
An IIRSM-approved course certificate will be available for download and printing instantly upon course completion.
Users must complete a final theory test before earning their certificate.
The end-of-course test is:
Fully online
Multiple choice
A score of 80% is required to pass.
Customer Feedback
Why Is the Safe Use of Artificial Intelligence Training Important?
AI is already part of most working days, often built into email, document and meeting software. The risk is rarely that staff have not heard of AI. It is that everyday tasks like drafting a report, screening a candidate, approving a payment or handling client data are now carried out with AI but without the checks those tasks need.
Used without care, AI introduces errors, data breaches, unfair decisions and fraud that stay hidden until something has gone wrong. An airline was ordered to compensate a passenger after its customer-service AI gave incorrect information about a bereavement fare refund.
In a widely reported case, a finance worker was tricked into transferring around £20 million after a video call in which the supposed colleagues were AI-generated deepfakes. Research in 2024 found that AI-generated phishing emails had a 24% higher click rate than messages written by people, making these scams harder to spot.
There is no single UK law governing all AI use, but existing legislation still applies:
UK GDPR and the Data Protection Act 2018 govern how personal data is handled
The Equality Act 2010 prohibits discrimination, including where AI informs a decision
The Copyright, Designs and Patents Act 1988 applies to AI-assisted content
Organisations remain accountable for meeting these duties, and staff have an important role in following approved processes whenever AI is involved.
One principle runs through all of it: AI does not remove accountability. The checks a task needs do not change because the output sounded convincing or because a tool was involved.
This training gives staff the awareness and the practical habits to manage that responsibility properly.
How Introduction to the Safe Use of Artificial Intelligence for All Staff Training Helps Your Organisation
This course helps organisations:
Reduce the risk of AI errors reaching clients, reports and decisions by building a habit of checking output before it is used
Strengthen data protection by helping staff avoid entering personal and confidential information into unapproved AI tools
Support compliance with UK GDPR, the Data Protection Act 2018 and the Equality Act 2010 wherever AI is used
Improve resilience against AI-enabled fraud, including deepfakes, voice cloning and targeted phishing
Set one consistent standard of safe, accountable AI use across the whole workforce, reinforced by your own AI policy
Set One Consistent Standard for Safe, Accountable AI Use Across Your Workforce
AI may already be in use across your organisation, including through everyday software. This training gives staff a clear understanding of how to use AI in the workplace safely. It is a practical way to reduce errors, help protect data and lower the risk of avoidable incidents. Start your team’s AI training today and set a consistent standard for responsible AI use across your workforce.
