Free Live Webinar – Smarter Manual Handling Training
Register Now
human focus logo
Contact Us
01737 647882enquiries@humanfocus.co.uk
Product has been added to your basket.
Log In
difficult conversations for managers course

Difficult Conversations Training

Course Name: Difficult Conversations for Managers
schedule

Course Duration: 50+ minutes

1352 Reviews on

Human Focus TrustPilot Reviews

This CPD-certified Difficult Conversations Training course prepares managers to identify problems, correct behaviour and support employees through effective communication.

The course provides step-by-step instructions for managers on how to have difficult conversations while keeping things professional in the workplace. It helps managers formulate an effective strategy on how they should communicate with employees regarding individual issues.

live_tv
100% online training
volume_up
Full audio voiceover
repeat_on
Fully online assessment
account_balance_wallet
Discounts when you buy in bulk
important_devices
Access on any device
app_shortcut
App available for iOS & Android

Training You Can Trust

Certified by CPD

In line with UK legislation

Certificate on completion

Developed by health and safety professionals

Difficult Conversations for Managers Training Certification
difficult conversations for managers course
cpd certified
£49.00 +VAT
Buy Now

Discounts  for bulk purchases

Need Help?

Contact Our Team
Discounts on Bulk Purchases
Courses Price per Course
1 - 5 £49.00
6 - 10 £42.55
11 - 20 £38.68
£49.00 +VAT
Buy Now
Course Details
Course Suitable For
Course Outline
Customer Feedback

Course Preview

Course Details

Course Duration 50+ minutes
Approval body CPD
Format Fully online
Assessment Multiple choice
Certification Same-day digital certificate
Certificate Valid For 3 years

Suitable For

Team leaders and supervisors

HR professionals

Project managers

Customer service managers

Sales managers

Operations managers

Course Content

This course contains the following modules:

  • Barriers to Effective Communication
  • Identifying When It’s Time
  • The Roadmap for Difficult Conversations
  • How to Listen
  • Identify the Real Issue
  • Keep It Focused
  • What It Looks Like In Practice
  • Tip 1: Keep It Offline
  • Tip 2: Start Over
  • Tip 3: Don’t Rescue
  • Tip 4: Give Feedback
  • Tip 5: Change Your Mindset
  • Tip 6: Build a Culture of Accountability

What You Will Learn

How miscommunication can occur in the workplace

When to carry out difficult conversations

How to create a roadmap for conversations

How to listen to your staff and detect issues

Why conversations need to be kept offline

How to handle workplace issues and individual employees

woocommerce-placeholder
UKATA Asbestos Awareness by Human Focus
e-checklist by Human Focus
woocommerce-placeholder

Available in 13 Languages

Course subtitles are available in multiple languages, including:

French

Dutch

German

Italian

Spanish

Polish

Learn More

Course Approval Body

cpd certified
Certified by CPD

This course is certified by the Continuing Professional Development (CPD) Certification Service.

The course certificate includes:

  • User name
  • Company name
  • Course name
  • Completion date
  • Expiry date
  • Approval body

An CPD-certified certificate will be available for download and printing instantly upon course completion.

Users must complete an assessment before earning their certificate.

The end-of-course test is:

  • Fully online
  • Multiple choice

A score of 80% is required to pass.

Difficult Conversations for Managers Training Certification

Customer Feedback

0
Out of 5
1,352 Reviews
See All Reviews

I found the course content to be thorough but easy to follow. We utilise Human Focus for all our in-house training and are very happy with its ease of use and array of training.

Sarah Hamilton

Business Operations Manager

Virtua UK Limited

I found the course was excellent and well put together. The ability to fit it round work and home life was excellent.

Andrew Aldridge

Hatchery Manager

Aviagen Turkey Limited

I found the training and the help fantastic.

Jordan Preece

Director

JP Tiling Contractors

I can also say that I am impressed with the way Human Focus have been in communication as well as the many training modules both myself and Peter have recently gone through. We will continue with Human Focus for further training.

Andrew Owen

Managing Director

Genesis Marketing & Events Ltd

Found the training to be very informative. Seb from the head office has always been very responsive and happy to assist with any queries and support using the system and always gives us updates on newly available courses. Many thanks!

D Snel

I have worked in the industry now for many years, and Human Focus is by far the easiest method I have used to keep your training up-to-date. the courses cover a wide variety of subjects and are explained in great detail. I would recommend these courses to everyone as they are relevant to all industries.

Andrew Mogg

Technical Projects Manager

Netbuilder Education LTD

Why is Difficult Conversations Training Important?

Studies show there are around 1.7 million formal disciplinary meetings each year in the UK. Whilst at the same time, around one in four employees have never received a performance review.

These statistics highlight the fact that many managers struggle to have difficult conversations. But they are a vital part of any job. This difficult conversations training for managers course can help you work with employees to resolve issues quickly and support a happier and more productive workforce. If handled incorrectly, or avoided altogether, you will experience ongoing problems that lower morale.

Many would assume that the most difficult conversation a manager can have is informing an employee they are being dismissed. But, in fact, this conversation is easy. Once it is over, the manager’s job is done. They will no longer will be speaking to that employee.

The real difficult conversations are all of the conversations that should come before dismissal. They involve conversations to identify problems, correct behaviour and support employees. This managing difficult conversations training course provides managers with a greater awareness of how to make these conversations more effective and beneficial for everyone.