Course Duration: 25+ minutes
Good customer service is essential. Great customer service is a competitive advantage. Organisations stand out when staff can listen, empathise and make customers feel valued.
Help your employees master these skills with our online Customer Service Training. Staff will understand the importance of excellent customer service and their role in delivering it. They’ll learn how to interact with clients, resolve complaints and provide service levels that keep customers coming back.
| Course Duration | 25+ minutes |
|---|---|
| Approval body | CPD |
| Format | Fully online |
| Assessment | Multiple choice |
| Certification | Same-day digital certificate |
| Certificate Valid For | 3 years |
This course contains the following sections:
The course certificate includes:
A CPD-certified certificate will be available for download and printing instantly upon course completion.
To earn their mental health first aid certification, users will complete online theoretical and practical assessments.
The theoretical assessment consists of 24 multiple choice questions based on knowledge learned throughout the course. Users must earn a mark of 80% to pass the test. Two attempts are given.
The practical assessment requires the user to view four case studies of mental health first aid interviews. The users are then asked to answer questions and record a video response to the case studies. All recordings are externally assessed by a qualified mental health nurse.
Both the theoretical and practical assessment are completely online.
People are thinking more carefully about spending money, according to research by the Institute of Customer Service (ICS). This means they’re more prepared to shop around for better value. Great customer service can be that value.
Over a third of customers are willing to pay more for excellent customer service and this looks set to increase. For around 1 in 5 consumers, good customer service is the deciding factor when considering a purchase.
Poor customer service can also drive existing customers away. Surveys show that over 50% of consumers would switch to a competitor because of a bad service experience. This rises to 80% after more than one incident.
And while consumers are growing more comfortable with automated service responses, the best-performing businesses are still those that combine efficiency with real human care.
Our customer service course helps your employees listen, empathise and communicate with customers. They’ll be able to deliver service levels that enhance your business’ reputation, promote positive word of mouth and grow your customer base.
Our customer service training course gives trainees the skills needed to deliver exceptional customer service and navigate difficult situations professionally. Employees will recognise the importance of good customer service and how it can benefit themselves and their organisation. They’ll learn principles that can be applied across all forms of customer service, including how to establish rapport and manage complaints.
Customer service directly impacts customer satisfaction, loyalty and your company’s reputation. It’s essential for building and maintaining positive relationships with customers, which lead to increased sales, positive word-of-mouth and business growth.
The primary role of customer service is to assist customers in resolving issues, answering their questions and ensuring they have a positive experience with your organisation.
There are various types of customer service based on different communication channels and customer needs. Types include in-person, online, over-the-phone, live chat, email, social media and self-service.
Anyone who interacts with customers, whether in person, over the phone or online, can benefit from customer care training. This includes customer service representatives, sales staff, call centre agents and employees in roles indirectly related to customer interactions.
Our customer service training programme takes about 25 minutes to complete.
Customer service training benefits employees by:
Employees will feel more confident and capable in their customer-facing roles, which helps improve job satisfaction and staff retention.
Our customer service course costs £25.00 +VAT for one person. Discounts are available if you’re looking to purchase the course for multiple trainees at once.
Good customer service is responsive, empathetic and resolves problems professionally with a focus on client satisfaction. Bad customer service involves poor communication, delays and a lack of effort to address customers’ concerns or needs.
Bad customer service leads to customer dissatisfaction, negative reviews and a loss of customer loyalty. It also harms a company’s reputation, decreasing sales and potentially damaging long-term success.
Yes. This customer service training programme is certified by the CPD (Continuing Professional Development) Certification Service.
Absolutely. You can explore the e-learning platform, get course previews and see how easy online training can be. Speak to one of our sales team or click here to arrange your free trial.
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