customer service training

Customer Service Training

schedule

Course Duration: 25+ minutes

Good customer service is essential. Great customer service is a competitive advantage. Organisations stand out when staff can listen, empathise and make customers feel valued.

Help your employees master these skills with our online Customer Service Training. Staff will understand the importance of excellent customer service and their role in delivering it. They’ll learn how to interact with clients, resolve complaints and provide service levels that keep customers coming back.

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100% online training
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Full audio voiceover
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Fully online assessment
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Discounts when you buy in bulk
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Access on any device
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App available for iOS & Android

Training You Can Trust

Certified by CPD

In line with UK legislation

Certificate on completion

Developed by health and safety professionals

Customer Service Training Certification
customer service training
cpd certified
£25.00 +VAT

Discounts  for bulk purchases

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Courses Price per Course
1 - 14 £25.00
15 - 24 £22.00
25 - 34 £20.00
35 - 44 £18.00
45 - 59 £15.00
60 - 69 £14.00
70 - 89 £12.00
90 - 99 £10.00
100 + £9.50
£25.00 +VAT

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Course Details

Course Duration 25+ minutes
Approval body CPD
Format Fully online
Assessment Multiple choice
Certification Same-day digital certificate
Certificate Valid For 3 years

Suitable For

Customer Service Staff

Support Technicians

Sales Associates

Call Centre Agents

Front Desk Staff

Client Service Managers

Course Content

This course contains the following sections:

  • Understanding Customer Service
  • Behaving Professionally
  • Advanced Customer Service Skills
  • Managing Complaints

What You Will Learn

Importance of good customer service

In-person, online and over-the-phone customer service skills

How to make customers feel valued and listened to

How to resolve complaints effectively

Professionalism, empathy and understanding

New ways to impress customers

Available in 13 Languages

Course subtitles are available in multiple languages, including:

French

Dutch

German

Italian

Spanish

Polish

Course Approval Body

cpd certified
Certified by CPD

This course is certified by the Continuing Professional Development (CPD) Certification Service.

The course certificate includes:

  • User name
  • Company name
  • Course name
  • Completion date
  • Expiry date
  • Approval body

A CPD-certified certificate will be available for download and printing instantly upon course completion.

To earn their mental health first aid certification, users will complete online theoretical and practical assessments.

The theoretical assessment consists of 24 multiple choice questions based on knowledge learned throughout the course. Users must earn a mark of 80% to pass the test. Two attempts are given.

The practical assessment requires the user to view four case studies of mental health first aid interviews. The users are then asked to answer questions and record a video response to the case studies. All recordings are externally assessed by a qualified mental health nurse.

Both the theoretical and practical assessment are completely online.

Customer Service Training Certification

Customer Feedback

Why is Customer Service Training Important?

People are thinking more carefully about spending money, according to research by the Institute of Customer Service (ICS). This means they’re more prepared to shop around for better value. Great customer service can be that value.

Over a third of customers are willing to pay more for excellent customer service and this looks set to increase. For around 1 in 5 consumers, good customer service is the deciding factor when considering a purchase.

Poor customer service can also drive existing customers away. Surveys show that over 50% of consumers would switch to a competitor because of a bad service experience. This rises to 80% after more than one incident.

And while consumers are growing more comfortable with automated service responses, the best-performing businesses are still those that combine efficiency with real human care.

Our customer service course helps your employees listen, empathise and communicate with customers. They’ll be able to deliver service levels that enhance your business’ reputation, promote positive word of mouth and grow your customer base.

About Customer Service Training

Our customer service training course gives trainees the skills needed to deliver exceptional customer service and navigate difficult situations professionally. Employees will recognise the importance of good customer service and how it can benefit themselves and their organisation. They’ll learn principles that can be applied across all forms of customer service, including how to establish rapport and manage complaints.

Frequently Asked Questions

Customer service directly impacts customer satisfaction, loyalty and your company’s reputation. It’s essential for building and maintaining positive relationships with customers, which lead to increased sales, positive word-of-mouth and business growth.

The primary role of customer service is to assist customers in resolving issues, answering their questions and ensuring they have a positive experience with your organisation.

There are various types of customer service based on different communication channels and customer needs. Types include in-person, online, over-the-phone, live chat, email, social media and self-service.

Anyone who interacts with customers, whether in person, over the phone or online, can benefit from customer care training. This includes customer service representatives, sales staff, call centre agents and employees in roles indirectly related to customer interactions.

Our customer service training programme takes about 25 minutes to complete.

Customer service training benefits employees by:

  • Enhancing their communication and problem-solving abilities
  • Boosting confidence in handling customer interactions
  • Developing listening skills and empathy

Employees will feel more confident and capable in their customer-facing roles, which helps improve job satisfaction and staff retention.

Our customer service course costs £25.00 +VAT for one person. Discounts are available if you’re looking to purchase the course for multiple trainees at once.

Good customer service is responsive, empathetic and resolves problems professionally with a focus on client satisfaction. Bad customer service involves poor communication, delays and a lack of effort to address customers’ concerns or needs.

Bad customer service leads to customer dissatisfaction, negative reviews and a loss of customer loyalty. It also harms a company’s reputation, decreasing sales and potentially damaging long-term success.

Yes. This customer service training programme is certified by the CPD (Continuing Professional Development) Certification Service.

Absolutely. You can explore the e-learning platform, get course previews and see how easy online training can be. Speak to one of our sales team or click here to arrange your free trial.