Our customer service training course gives trainees the skills needed to deliver exceptional customer service and navigate difficult situations professionally. Employees will recognise the importance of good customer service and how it can benefit themselves and their organisation. They’ll learn principles that can be applied across all forms of customer service, including how to establish rapport and manage complaints.
People are thinking more carefully about spending money, according to research by the Institute of Customer Service (ICS). This means they’re more prepared to shop around for better value. Great customer service can be that value.
Over a third of customers are willing to pay more for excellent customer service and this looks set to increase. For around 1 in 5 consumers, good customer service is the deciding factor when considering a purchase.
Poor customer service can also drive existing customers away. Surveys show that over 50% of consumers would switch to a competitor because of a bad service experience. This rises to 80% after more than one incident.
And while consumers are growing more comfortable with automated service responses, the best-performing businesses are still those that combine efficiency with real human care.
Our customer service course helps your employees listen, empathise and communicate with customers. They’ll be able to deliver service levels that enhance your business’ reputation, promote positive word of mouth and grow your customer base.