Conflict Resolution Training

This online course provides training in conflict resolution, a skill that can resolve disputes before they escalate. It also contains guidance on what to do if conflicts get out of hand and what to do if faced with violence and aggression.

The Course Includes:

Comprehensive yet concise explanation

Certificate on completion

Simple login & user access

The latest industry best practice

Learning Outcomes:

Gain an understanding of what conflict is and how it escalates

Identify the signs of conflict

Learn how to listen effectively

Understand your role in resolving conflicts

Recognise aggressive situations and how to avoid them

This training course is certified by:

Conflict Resolution

£25.00 +VAT

Courses Price per Course
1 - 10 £25.00
11 - 25 £22.00
26 - 50 £18.00
51 - 100 £12.00
101 - 200 £9.50

About Conflict Resolution Training

This conflict resolution training course provides an understanding of how to positively handle disagreements at work. Conflicts are a common part of any workplace. If left unchecked, they can quickly create a toxic and unproductive work environment.

Our training course looks at ways to identify conflict, de-escalate heated situations and seek resolutions that are optimal for all parties involved.

Why Is Conflict Resolution Training Important?

Workplace conflict costs UK employers almost 30 billion pounds every year, according to a report by People Management. If allowed to escalate, conflicts can lead to dismissals, resignations and time off work. However, if both parties handle conflict in a positive and openminded manner, they can often be resolved quickly and easily, resulting in stronger working relationships.

This conflict resolution course equips workers with the tools and guidance to avoid these unfortunate consequences.

Course Outline

Single Module

30+ minutes

This course contains the following sections:

  • What Is Conflict?
  • How Conflict Escalates
  • Identify the Signs
  • Listen
  • Control Tone & Body Language
  • Be Emotionally Intelligent
  • Seek Resolutions
  • Protecting Yourself

Why Choose Conflict Resolution Training with Human Focus?

Study any time & in bite-size sessions

Less costly than a classroom training

Discounts on volume purchases

Excellent trainee support

Helps maintain a positive work environment

Supports resolution of workplace disagreements

Ready to Get Started?

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Conflict Resolution Certification

conflict resolution training course certificate

End of Course Assessment

At the end of the course, users must complete an end of course assessment before earning their certification.

The end of course test is:

  • 100% online
  • Multiple choice

A score of 80% is required to pass the test.

Approved Certification

The downloadable printable certificate certified by CPD will be issued instantly on course completion.

What does my certificate include?

The conflict resolution training certificate includes Trainee’s name, Company name, Course name, Date of completion, Expiry date and name of the approval body.

Customer Feedback

customer feedback

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