Course Duration: Approximately 1 hour and 30 minutes
This CPD-certified Difficult Conversations Training course prepares managers to identify problems, correct behaviour and support employees through effective communication.
The course provides step-by-step instructions for managers on how to have difficult conversations while keeping things professional in the workplace. It helps managers formulate an effective strategy on how they should communicate with employees regarding individual issues.
| Course Duration | Approximately 1 hour and 30 minutes |
|---|---|
| Approval body | CPD |
| Format | Fully online |
| Assessment | Multiple choice |
| Certification | Same-day digital certificate |
| Certificate Valid For | 3 years |
This course contains the following modules:
The course certificate includes:
An CPD-certified certificate will be available for download and printing instantly upon course completion.
Users must complete an assessment before earning their certificate.
The end-of-course test is:
A score of 80% is required to pass.
Studies show there are around 1.7 million formal disciplinary meetings each year in the UK. Whilst at the same time, around one in four employees have never received a performance review.
These statistics highlight the fact that many managers struggle to have difficult conversations. But they are a vital part of any job. This difficult conversations training for managers course can help you work with employees to resolve issues quickly and support a happier and more productive workforce. If handled incorrectly or avoided altogether, you will experience ongoing problems that lower morale.
Many would assume that the most difficult conversation a manager can have is informing an employee they are being dismissed. But, in fact, this conversation is easy. Once it is over, the manager’s job is done. They will no longer be speaking to that employee.
The real difficult conversations are all of the conversations that should come before dismissal. They involve conversations to identify problems, correct behaviour and support employees. This managing difficult conversations training course provides managers with a greater awareness of how to make these conversations more effective and beneficial for everyone.
Difficult conversation training prepares team leaders to manage difficult conversations that involve discussing issues, correcting behaviours, and giving constructive feedback and effectively and professionally.
The 3 C’s to difficult conversations are Compassion, Clarity, and Courage. Compassion requires understanding the employee’s perspective, Clarity ensures the message is understood correctly, and Courage ensures the issue is addressed directly and constructively.
This difficult conversation course is designed for anyone in a managerial or supervisory role. Examples include team leaders, HR professionals, project managers, customer service managers, sales managers, and operations managers.
You will learn how to:
Having difficult conversations training helps improve communication and accountability among teams. It ensures that issues are addressed early, before they grow into larger problems. Managers learn how to support staff, give feedback, and resolve conflict, leading to higher morale, better productivity, and a healthier work environment.
This difficult conversations eLearning course consists of two modules and takes approximately 50 minutes to complete.
Yes. This Difficult Conversation course is certified by the Continuing Professional Development (CPD) Certification Service.
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